Negotiation and implementation of an outsourcing contract for the management of technical infrastructure service at European level.

Sector: Pharmaceutical ; Duration: 18 months

The scope included the outsourcing to a single provider of the information technology infrastructure services. The geographical scope included all the European countries in which the company operated (above 30).

As part of the project the support services for end users started to be delivered remotely from provider centres in Spain and Poland. The rest of remote services were provided form centres in the United Kingdom and India.

In parallel to the outsourcing process and internal organizational transformation was needed to adapt the company’s structures and processes to the new environment.