Implementation of a CRM mobile system for the Japanese sales force of a Pharmaceutical company
Sector: Pharma; Duration: 18 months
The goal of this implementation was to increase the efficiency and productivity of the sales reps during their calls to customers.
The project team had members in USA, Australia, Japan, United Kingdom and Spain.
As part of the project it was needed to negotiate and contract the development of the system with a software development company specialized in mobile system.
software development company specialized in mobile system.
The project was performed according to the planned time, cost and quality. User’s satisfaction increased 45% as a result of the system.